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Customer Psychology in Relation to Operational Practice 1998/ 99
Price: £200
Ref: 99/WM/09/1
ISBN: 1 84057 171 3
The research, which involved both qualitative and quantitative methodologies, examines how customers determine their levels of satisfaction with the service from their clean water supplier, with specific attention paid to that company’s operational practice and the role of its frontline staff. It determines the level of influence, both real and perceived, that network managers and their staff have on their customers’ satisfaction with their supply and service. It looks at the practices and procedures that are utilised by network managers and their staff to raise levels of customer satisfaction and those practices that reduce customer satisfaction. Specific recommendations for action based on the findings are discussed.
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Oprational and Mainenance Strategies for Maintaining Water Quality in Distribution Systems
00/DW/03/12 - ISBN: 1 84057 192 6Various operational and maintenance strategies (and the activities that comprise the strategy) are adopted by water suppliers in order to maintain water quality at acceptable levels. Conversely, acitivities applied to a netw... More...
Price: £100
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Water Industry Debt - Socioeconomic and Demographic Effects
04/CU/04/3 - ISBN: 1-84057-348-1The project was initiated to provide factual information on the profile of industry consumer debtors to inform discussions with Government, the Regulator, Consumer, and Industry Groups. The basis of the analysis w... More...
Price: £160
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Water Industry Debt - Minimising the Problem of Non-Payers
04/CU/04/2 - ISBN: 1-84057-326-0This is a qualitative research project comprising focus groups and depth interviews among customers with water debt of more than 12 months, in seven locations in England and Wales. It also includes customers considered to ... More...
Price: £200
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Water Industry Debt - Current Trends and Good Practice Approaches
03/CU/04/1 - ISBN: 1-84057-312-0In recent years the water industry has seen rising levels of outstanding debt, rising numbers of customers in debt and rising costs associated with collecting debt. The government has yet to be convinced that the water indust... More...
Price: £350
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Leakage Estimation from Night Flow Analysis
99/WM/08/21 - ISBN: 1 84057 158 6Existing methods for providing leakage estimates for reporting purposes, using data from continuously monitored areas are reviewed. Analysis concentrated on night use allowances and 15 minutes flow sampling intervals using s... More...
Price: £100
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