Customer
Shopping Basket
Customer Psychology in Relation to Operational Practice 1998/ 99
Price: £200
Ref: 99/WM/09/1
ISBN: 1 84057 171 3
The research, which involved both qualitative and quantitative methodologies, examines how customers determine their levels of satisfaction with the service from their clean water supplier, with specific attention paid to that company’s operational practice and the role of its frontline staff. It determines the level of influence, both real and perceived, that network managers and their staff have on their customers’ satisfaction with their supply and service. It looks at the practices and procedures that are utilised by network managers and their staff to raise levels of customer satisfaction and those practices that reduce customer satisfaction. Specific recommendations for action based on the findings are discussed.
Customers who bought this report also bought...
Leakage Estimation from Night Flow Analysis
99/WM/08/21 - ISBN: 1 84057 158 6Existing methods for providing leakage estimates for reporting purposes, using data from continuously monitored areas are reviewed. Analysis concentrated on night use allowances and 15 minutes flow sampling intervals using s... More...
Price: £100
Add to basket
A Manual of DMA Practice
99/WM/08/23 - ISBN: 1 84057 160 8The manual provides guidance to staff engaged in managing district meter areas (DMAs). It guides the practitioner through the stages of : 1. setting up and maintaining districts, 2 monitoring leakage, 3 se... More...
Price: £100
Add to basket
Best Practice for Unmeasured Per Capita Consumption Monitors
99/WM/08/25 - ISBN: 1 84057 162 4Within the annual water balance, water companies have to estimate unmeasured per capita consumption (PCC) for which various methods are available. The primary project objective was to develop best practice for estimating unme... More...
Price: £100
Add to basket
Estimating Legitimate Non- Household Night Use Allowances
99/WM/08/26 - ISBN: 1 84057 165 9This study has produced a robust and generalised methodology that can be used by individual companies to more accurately determine legitimate non-household metered use. This should improve the accuracy of regulatory reporting... More...
Price: £100
Add to basket
A Review of Leakage - Updating Managing Leakage Methodology and Theory
97/WM/08/10 - ISBN: 1 84057 036 9The first update of 'Managing Leakage', the 1995 water industry report. Economics of leakage methodology, both short and long term is developed in detail. There are case studies on whole- life costing. Seven key areas of UKWI... More...
Price: £50
Add to basket
Search all Books
Our Top 5 Sellers
© 