Customer Involvement in Price Setting
ISBN: 1 84057 600 6
This report is from the UKWIR study on customer involvement in the water industry's price setting process. Its purpose is to identify and develop ways of bringing customer input to bear on future decisions about water and sewerage bills and associated quality of service.
The report begins with a summary of stakeholders' perspectives on customer involvement in Ofwat's 2009 periodic review and their thoughts on how best to build on that experience. It then sets out a menu of eight possible innovations which could, but not necesarily should, be brought in to the process for the 2014 review. These options are subsequently organised into four distinct models which are subjected to a high-level evaluation.
Customers who bought this report also bought...
There has been a great deal of dicsussion about competition reform over the past three years. This discussion has generated a large knowledge base on the costs and benefits of introducing competition in the water sector, refe... More...Price: £50 Add to basket
This report comprises a Code of Practice and guidance to water companies on the implementation of water use restrictions to manage demand during times of drought. It provides an overview of the drought planning and management... More...Price: £60 Add to basket
The main objectives of this project were to: understand the data and methodological issues that appear to have restricted previous attempts to model sludge operating costs, and; develop a robust approach to explain the variat... More...Price: £300 Add to basket
This study has sought to develop a better means of setting priorities for investment to alleviate the risk of sewer flooding caused by hydraulic overloading. The methodology that has been developed aims to ensure that the ris... More...Price: £200 Add to basket
The objectives of this project were: to understand the impact of competition and increased scrutiny/concern on recycling of biosolids to agriculture due to an increase in other organic materials being considered for recycling... More...Price: £50 Add to basket