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Water Industry Debt - Socioeconomic and Demographic Effects
Price: £160
Ref: 04/CU/04/3
ISBN: 1-84057-348-1
Published: 2004
The project was initiated to provide factual information on the profile of industry consumer debtors to inform discussions with Government, the Regulator, Consumer, and Industry Groups.
The basis of the analysis was domestic household customers with balances outstanding as at 31st March 2004. 14 water companies supplied information, including all the Water and Sewerage companies in England and Wales.
The analysis included; geodemographic profiling at a postcode level, and analysis at a Household and Individual level. The analysis identified that industry debtors were more likely to have significant other debt and a history of indebtedness; that a significant proportion of the debt was associated with recent relocation; that the younger generation were less likely to pay than older generations and that single people were over-represented compared to couples.
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Water Industry Debt - Current Trends and Good Practice Approaches
03/CU/04/1 - ISBN: 1-84057-312-0In recent years the water industry has seen rising levels of outstanding debt, rising numbers of customers in debt and rising costs associated with collecting debt. The government has yet to be convinced that the water indust... More...
Price: £350
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Water Industry Debt - Minimising the Problem of Non-Payers
04/CU/04/2 - ISBN: 1-84057-326-0This is a qualitative research project comprising focus groups and depth interviews among customers with water debt of more than 12 months, in seven locations in England and Wales. It also includes customers considered to ... More...
Price: £200
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Customer Psychology in Relation to Operational Practice 1998/ 99
99/WM/09/1 - ISBN: 1 84057 171 3The research, which involved both qualitative and quantitative methodologies, examines how customers determine their levels of satisfaction with the service from their clean water supplier, with specific attention paid to tha... More...
Price: £200
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A Framework Methodology for Estimating the Impact of Household Metering on Consumption - Further Analysis
04/WR/01/6 - ISBN: 1-84057-319-8This report presents the methodology and findings from a further empirical investigation into the determinants of the household decision to opt for measured charging and the resulting effects on water consumption. The invest... More...
Price: £200
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A Framework Methodology for Estimating the Impact of Household Metering on Consumption - Main Report
03/WR/01/4 - ISBN: 1-84057-301-5This report presents the Framework Methodology for estimating the impact of metering (both changes in the number of metered customers and the demand effects of metering) on consumption, in the form of a six stage process. Fo... More...
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