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Reports \ Customer

Section containing all of our reports concerning water customers


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A Review of the Case for More Intelligent Water Metering

10/CU/02/6 - ISBN: 1 84057 556 5

Water metering and communications technology have developed significantly over recent years and may offer an important option for addressing supply-demand pressures, whilst meeting expectations for efficient and high quality ... More...

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Issues Regarding the Potential Adoption of Supply Pipes: Costs, Customer Service and Regulatory Impacts

09/CU/01/4 - ISBN: 1 84057 537 9

There is potential for the adoption of supply pipes, particularly following adoption of private sewers and lateral drains. Adopted supply pipes may provide a solution for maintenance problems and facilitate an integrated and ... More...

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Debt Collection Performance and Income Deprivation

09/CU/04/6 - ISBN: 1 84057 531 X

This report examines the relationship between water company unrecovered revenue (debt) and income deprivation at the small area level. Debt has become a growing problem for water companies in the UK, rising by 40% over the la... More...

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Future Methods of Charging for the Water Industry

09/CU/02/5 - ISBN: 1 84057 528 X

This study was undertaken in collaboration with representatives from the water companies, DEFRA, Ofwat and CCWater. The methodological approaches and analysis developed for this study were also subject to peer review. ... More...

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Acceptability of Drinking Water - Willingness to Pay

08/CU/02/4 - ISBN: 1 84057 486 0

This project was commissioned as part of an industry-wide comprehensive research programme, to undertake a large quantitative study using Stated Preference (SP) techniques to derive customers' willingness to pay for improveme... More...

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