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Customer Psychology in Relation to Operational Practice 1998/ 99
99/WM/09/1 - ISBN: 1 84057 171 3The research, which involved both qualitative and quantitative methodologies, examines how customers determine their levels of satisfaction with the service from their clean water supplier, with specific attention paid to tha... More...
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Critical Review of Relevant Research Concerning the Effects of Charging and Collection Methods on Water Demand, Different Customer Groups and Debt
05/CU/02/1 - ISBN: 1 84057 400 3Appraisal of evidence from both the 1988-92 National Metering Trials and limited later studies confirmed earlier work suggesting average demand reductions resulting from domestic metering in England & Wales in the 10%-15% ... More...
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Acceptability of Water to Customers
07/CU/02/3 - ISBN: 1 84057 433 XAn approach to formulating interventions and seeking funding to address aesthetic aspects of drinking water quality is considered. These aspects include discolouration and particles; taste and odour; and hardness. Guidance is... More...
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Customer Targeted Debt Management
07/CU/04/5 - ISBN: 1 84057 465 8UKWIR commissioned Accent to conduct research into intelligent claiming and the DWP Water Direct scheme. The research comprised desk research, an all-company survey, depth interviews with representatives of nine companies and... More...
Price: £300
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Acceptability of Drinking Water - Willingness to Pay
08/CU/02/4 - ISBN: 1 84057 486 0This project was commissioned as part of an industry-wide comprehensive research programme, to undertake a large quantitative study using Stated Preference (SP) techniques to derive customers' willingness to pay for improveme... More...
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