Issues Regarding the Potential Adoption of Supply Pipes: Costs, Customer Service and Regulatory Impacts

09/CU/01/4 - ISBN: 1 84057 537 9

There is potential for the adoption of supply pipes, particularly following adoption of private sewers and lateral drains. Adopted supply pipes may provide a solution for maintenance problems and facilitate an integrated and ... More...

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Billing and Operational Services - Preferred Customer Communication Channels

10/CU/01/5 - ISBN: 1 84057 578 6

Thie project examined the way that water companies communicate with their customers regarding water and sewerage services and charges, and included a review of alternative channels made possible by new technology. It aimed to... More...

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Options for Refocusing SIM Towards a Measure Based Only on Consumer Satisfaction and Perception

12/CU/01/6 - ISBN: 1 84057 655 3

The objectives for this research project were to: analyse the strengths and weaknesses of the current Service Incentive Mechanism (SIM); identify, evaluate and compare other qualitative and quantitative options; and recommend... More...

Price: £500 Add to basket