Customer Targeted Debt Management

07/CU/04/5 - ISBN: 1 84057 465 8

UKWIR commissioned Accent to conduct research into intelligent claiming and the DWP Water Direct scheme. The research comprised desk research, an all-company survey, depth interviews with representatives of nine companies and... More...

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Quantifying Different Types of Water Industry Debt

06/CU/04/4 - ISBN: 1 84057 399 6

Despite the recent focus on debt and good practice in the area of debt management by water companies, debt within the sector is high and predicted by many to increase further in the next five years as prices increase. This re... More...

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Water Industry Debt - Socioeconomic and Demographic Effects

04/CU/04/3 - ISBN: 1-84057-348-1

The project was initiated to provide factual information on the profile of industry consumer debtors to inform discussions with Government, the Regulator, Consumer, and Industry Groups.  The basis of the analysis w... More...

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Water Industry Debt - Minimising the Problem of Non-Payers

04/CU/04/2 - ISBN: 1-84057-326-0

This is a qualitative research project comprising focus groups and depth interviews among customers with water debt of more than 12 months, in seven locations in England and Wales. It also includes customers considered to ... More...

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Water Industry Debt - Current Trends and Good Practice Approaches

03/CU/04/1 - ISBN: 1-84057-312-0

In recent years the water industry has seen rising levels of outstanding debt, rising numbers of customers in debt and rising costs associated with collecting debt. The government has yet to be convinced that the water indust... More...

Price: £350 Add to basket