Customer Involvement in Price Setting

11/RG/01/3 - ISBN: 1 84057 600 6

This report is from the UKWIR study on customer involvement in the water industry's price setting process. Its purpose is to identify and develop ways of bringing customer input to bear on future decisions about water and sew... More...

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Review of Serviceability Indicators

06/RG/01/2 - ISBN: 1 84057 416 X

This project reviewed the use of various customer service, environmental performance, public health compliance and asset performance measures, collectively referred to as serviceability indicators. The report brings clarity t... More...

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Quantification of Serviceability

98/RG/01/1 - ISBN: 1 84057 137 3

The water industry is concerned that Ofwat?s 'serviceability' approach to setting price levels at the 1999 Periodic Review will result in capital maintenance funding being linked to inappropriate serviceability measures and w... More...

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